For service providers
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Our managed rental portfolio generates ongoing maintenance and service work, so you’re not chasing one-off leads.
Invoices are processed on a predictable schedule, so you’re not following up to get paid for completed work.
We aim to work with the same trusted vendors again and again, not shop every job out to the lowest bidder.
We manage roughly 400 properties across the Indianapolis metro. Those houses need turns, repairs, cleans, lawn work, HVAC service and everything else, continuously, whether or not anyone is buying or selling anything that month.
That is a different proposition from chasing individual homeowners. The volume is ongoing and it comes from one relationship rather than from marketing to strangers repeatedly.
This is the part most vendors care about once they understand it. We bill our owners exactly what you billed us. We take no margin on maintenance, none, which means we have no reason to lean on your pricing in order to protect a spread of our own.
A management company that marks repairs up has to keep your number low to widen its own margin, and that pressure ends up in your quotes whether anyone says it out loud or not. We are not in that position. We would rather pay a fair price to somebody who does the work properly the first time than grind a cheaper vendor and then pay twice.
It also means we are not putting every job out to the lowest bidder. If you are reliable, you keep getting called.
Current insurance, the tax paperwork, and identity verification. The verification step is quick and it happens once. We do it because we are sending people to properties where tenants live, often letting them in, and our owners are entitled to know that everyone we dispatch has been checked.
If you are licensed in a trade that requires it, we will need to see that too. None of this is onerous, but it does all have to be done before your first job rather than after, so it is better to get it out of the way up front.
Work orders come to you through our vendor portal rather than by chasing a phone call, so you have the address, the access details, the tenant contact and the description of the problem in one place.
Invoices are processed on a predictable schedule. You should not have to follow up to get paid for completed work, and if you ever do, that is a failure on our end and we want to hear about it.
What we ask in return is straightforward: communicate, and tell us early when something has changed. A job that will take longer or cost more than quoted is fine. Finding that out from the tenant instead of from you is not.
Correct. Our owners are billed what you billed us. We earn on management fees, not on your invoices, which is exactly why we are not trying to compress your pricing.
General maintenance and handyman work most consistently, plus HVAC, plumbing, electrical, roofing, cleaning, turnover and make-ready, landscaping and flooring. If you do something adjacent that we have not listed, ask.
No, and we are suspicious of the cheapest. We would rather pay properly for work that holds up than pay twice. Reliability and communication matter more to us than being the low quote.
Invoice through the vendor portal and it goes into a regular processing cycle. You should not need to chase it.