Question 1

How do we decide the optimal rental rate for your property?

Accepted Answer

We leverage our deep understanding of the rental market and neighborhood rates to determine the best rental rate for your property. Our team reviews your property, considers local market trends, and evaluates competition to maximize your ROI. Curious about different areas? Check out our neighborhood investor map.

Question 2

What steps do you take to screen tenants?

Accepted Answer

Our tenant screening process is thorough and compliant with local and national laws. We consider tenant credit, criminal background, and rental history to determine the best tenant for your property. For more info on our specific minimum requirements, click here.

Question 3

What if a tenant stops paying rent?

Accepted Answer

Our property managers will take immediate action to ensure your income is not affected. We'll communicate with the tenant to get them on their lease and take legal action if necessary to protect your interests.

Question 4

Are you able to assist with HOA-related matters?

Accepted Answer

Yes, we can provide full support in HOA-related matters, including scheduling inspections and handling fines. Our team is experienced in managing compliance and providing guidance for owners who are part of HOAs.

Question 5

Are all of your property managers fully licensed?

Accepted Answer

Our property managers are fully licensed and insured. They undergo specific training in property management, best-in-class leasing practices, and customer service to ensure you get the best possible outcome.

Question 6

What other services do you provide?

Accepted Answer

In addition to comprehensive property management and leasing services, we specialize in tenant placement and eviction proceedings. Contact our team to learn more about our full range of services.

Question 7

What happens if a tenant is late with the rent?

Accepted Answer

Rent is considered late after the 1st of each month, with reminders sent to tenants. Late fees are applied from the 5th. Additional daily late fees are possible. Exceptions are made for inherited tenants. Alternative late fee policies can be automated based on owner preferences.

Question 8

Why should I invest in Indianapolis?

Accepted Answer

Indianapolis, IN is a continually growing economy with an affordable housing market and strong rental demand. There are several resources available to help our investor clients get started, and the city continues to see consistent housing appreciation.

Question 9

What are the costs associated with evictions?

Accepted Answer

We don't charge for evictions directly. We refer each case to our partner attorney, who charges $200/hour. We still participate by providing necessary documentation and information. Typically, evictions cost our clients between $300 and $500.

Question 10

Do we offer services for renting out a portion of a residence?

Accepted Answer

Yes, we do! We can provide real-world advice for optimizing a property's performance in "room-for-rent" scenario.

Question 11

What types of properties do you manage?

Accepted Answer

We provide property management services for the following properties:

Single-Family Homes
Duplexes
Condominiums 
Townhouses
Multi-Family Residences
Apartment Buildings
Commercial Properties, including office and retail
HOA Management for Neighborhoods

Question 12

What is the rate for your property management services?

Accepted Answer

Our rate is 10% of each month's rent rate, and additional charges such as late fees, pet fees, are passed through to owners in full. If the owner has 10 units or more under Intrigue Property Management, this rate is decreased to 8%.

Question 13

How do we manage maintenance and repairs?

Accepted Answer

We manage all repairs and maintenance through our network of qualified vendors. These services are included in our Property Management package and are treated as pass-through expenses.

Question 14

Do you charge a monthly fee even when the property is not being rented?

Accepted Answer

We do not. Our property management fee (% of monthly rent) is only applied to 'collected rent.' When your property is not producing income for you, it isn't producing income for us either.

Question 15

How long are typical contracts?

Accepted Answer

Our management agreements are perpetual, meaning no specific end date; Contracts can be terminated by either party without cause within 45 days notice at any time. Our goal is to keep clients happy without lengthy contracts or termination fees.

Question 16

How frequently do we check in on tenants and properties?

Accepted Answer

We check in on tenants and properties as often as maintenance calls and preventative activities require. We also conduct walkthroughs during tenant move-ins and move-outs.

Question 17

How would my rental property be posted/listed?

Accepted Answer

When we market our rentals, we syndicate them on 40+ reputable rental websites such as Zillow, Hot Pads, Trulia, etc., in addition to being marketed on intrigueindy.com and through our social media channels (FB and IG).

Question 18

Do you charge a Property Setup Fee?

Accepted Answer

Nope! You don't pay anything up front for our property management or leasing services!

Question 19

What areas of Indianapolis do you manage properties?

Accepted Answer

We manage properties in all areas in the greater Indianapolis area and surrounding suburbs–up to one hour from the city center. When in doubt, connect with our team and we can tell you if we'll be able to service your property.

Question 20

How does rent collection work?

Accepted Answer

We collect rent through our online, secure tenant portal, making setting up automatic payments easy. We also allow tenants to pay by mail via check or money order if they are unable to access the online tenant portal. Our property management fee of 10% (unless you have reached 10 or more units under management with us and are receiving our volume discount of 8%) will be withheld and then you receive the rest of the payout for that month.

Question 21

How do you handle property upkeep and maintenance? How involved do I need to be?

Accepted Answer

We suggest granting us authority to handle repairs under $500 without approval for quicker resolution of minor maintenance issues. This allows you to balance involvement while minimizing urgent communications. However, you as the client have complete control to set this threshold. We work with clients who set this threshold at all different levels, including under $500 and some well above. No matter where you set this maintenance threshold, we will be in communication with any and all issues that arise at your property.

Question 22

How soon do you have availability to start working?

Accepted Answer

Whenever the property is ready! We can usually come out to do a property walkthrough and/or take listing photos within 24-48 hours. Ready to start onboarding? Start filling out our new client form. It takes less than 5 minutes!

Question 23

What constitutes a property emergency?

Accepted Answer

Any situation where the tenant's personal safety or personal belongings are in jeopardy, or if delays in response time could cause further damage to your property. As your property manager, we act as the 24/7 point of contact for tenants and can be reached day or night when emergencies arise.

Question 24

How do you handle tenant maintenance requests?

Accepted Answer

Our operations managers always work with the tenant to troubleshoot the situation, visiting the property to see if they can troubleshoot themselves, and ultimately escalate to a dedicated contractor partner, only when necessary. You do not incur any maintenance cost unless a dedicated contractor needs to get involved. We will keep you, as the property owner, informed the entire time.

Rent with us.

Frequently Asked Questions